Quality Assurance Policy

Quality Assurance Policy

• Offer our customers products and services in line with their needs, specifications and expectations, and in accordance with contractual terms.
• Ensure consistently high levels of customer satisfaction.

Quality commitments

• Get to know and understand customers, be attentive to their needs and expectations, and respond appropriately and effectively.
• Train, inform and hold employees accountable for performance; ensure they are well trained to develop and implement solutions based on customer requirements.
• Ensure the ongoing control, monitoring and improvement of all our processes.
• Use various strategies to measure our quality performance, and foster a continuous quality improvement culture across the organization.
• Conduct surveys and customer satisfaction research on our products and services.
• Maintain a quality assurance system in accordance with industry certification standards.
• Respect our commitments

ISO certification

• Our facilities are ISO 9001:2008 certified